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Returns Policy

Returns Policy

Returns Policy for Online Purchases:

All purchases cannot be cancelled or refunded and all sales are final.

Regular-priced books, gifts, stationery and toys can be exchanged within 7-days of purchase. All returned items must be unopened and in their original packaging with no damage.

All exchanges require authorization. Please email us at info@booktique.com.hk before sending back any products. Booktique reserves the right to refuse returns at its discretion, for example special ordered items or bulk purchases.

Customers will not be credited for the shipping costs associated with the original order and will be responsible for the shipping costs associated with sending back the product. Kindly use a traceable courier as we will not hold responsibility for items lost in transit.

Please return items to:

Booktique o/b Joint Excel Trading Ltd
Shop 1706-09 Hopewell Centre
183 Queen’s Road East, Wanchai
Hong Kong
Tel: (852) 35273560

Once your exchange is authorized, we will credit back into your online account the points equivalent to the amount of your returned items from your previous purchase. You can use your points to repurchase online other suitable items.

Damaged Products:

All products are inspected before shipment. If you receive a damaged / faulty / incorrect product, please email us as soon as possible and within 7 days of receipt. Damaged products will be replaced.  Please return the products to us in their original shipping box to allow us to investigate the damage and follow-up with our Courier service.

Please return items to:

Booktique o/b Joint Excel Trading Ltd
Shop 1706-09 Hopewell Centre
183 Queen’s Road East, Wanchai
Hong Kong
Tel: (852) 35273560

Returns Policy for In-Store Purchases:

We are happy to exchange regular-priced books, gifts & stationery, toys, greeting cards, audio products as long as they are in mint condition and within 7 days of purchase with original receipt. Please bring back the items to our bookstore.

This excludes magazines and newspaper.

All purchases cannot be refunded.